POLICIES


 

Check In

4.00pm

Check Out

11.00am

Children

Family friendly hotel with no extra charge for children 17 and under. COVID-19 Policies & Procedures As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. Public Spaces Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents. Hand Sanitizer Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces. Social Distancing Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and our associates. Guest Rooms In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use. New Cleaning Technologies We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are also testing ultraviolet light technology for sanitizing guest keys and devices shared by associates. Mobile App Our mobile technologies provide reassurance and distancing options for our guests. In over 3,200 hotels, your phone can be used to check in, access your room, and order room service.

Other Policy

"EXTRA PERSON CHARGE One Bedroom Suite price is based on two adults. Two additional adults can be accommodated at $30.00 each and there is no charge for children. Maximum occupancy in our One bedroom suites is four people (including children, regardless of age). Two Bedroom Suites price is based on four adults. Two additional adults can be accommodated at $30.00 each and there is no charge for children. Maximum occupancy in our Two bedroom suites is six people (including children, regardless of age). PARKING Secured underground parking is available for $32 per night (plus 5% tax) for self parking $40 per night (plus 5% tax) for valet parking. INTERNET Wireless high-speed internet is available complimentary Fully non-smoking facility. Mobile App Our mobile technologies provide reassurance and distancing options for our guests. In over 3,200 hotels, your phone can be used to check in, access your room, and order room service." General Policy: A valid credit card must be provided at time of reservation. Please note that although you will not receive Marriott Bonvoy points for this booking but you will be eligible for Marriott Bonvoy Member benefits. Written Deposit Policy: Suite Secrets and non-refundable special offers bookings are 100% non-refundable, full payment taken at time of booking. WINTER - November 23rd, 2023 - December 15th, 2023; November 21st, 2024 - December 20th, 2024; Jan 6th - April 13th, 2024 Cancellations made more than 21 days prior to arrival will not incur a penalty. If canceled or modified inside 21 days prior to arrival, the full room & tax is non-refundable. No-shows and early departures will be charged the full deposit. Full payment taken 21 days prior to arrival. FESTIVE - December 16th, 2023 - January 5th, 2024; December 21st, 2024 - January 4th, 2025 Cancellations made more than 60 days prior to arrival will not incur a penalty. If canceled or modified inside 60 days prior to arrival, the full room & tax is non-refundable. No-shows and early departures will be charged the full deposit. Full payment taken 60 days prior to arrival. SUMMER - April 16th, 2023 - November 23rd, 2023; April 14th, 2024 - November 20th, 2024 Cancellations made more than 3 days prior to arrival will not incur a penalty. If canceled or modified inside 3 days prior to arrival, the full room & tax is non-refundable. No-shows and early departures will be charged the full deposit. Full payment taken 3 days prior to arrival. ADVANCED PURCHASE - Non-refundable special offers bookings are 100% non-refundable, full payment taken at time of booking.

Pets Policy

Pets welcomed throughout the hotel except for on the allergy free 5th and 6th floor. A $50 pet fee will be charged once every five days.