POLICIES

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Check In

4:00pm * Fairmont Gold check in is on the 8th floor for Private check in and have Fairmont Gold Lounge privileges. No Show Policy * No shows and early departures are regarded as a cancellation and the hotel will retain the full payment previously taken. Damage Waivers/Security Deposit: $100 per night of stay Extra person charges: $30 + tax per person for every additional person above 2. Fairmont Gold extra person charges are $75 + tax per person for every additional person above 2.

Check Out

11:00am

Children

Children under 18 stay for free when sharing a room with an adult. Children under 5 eat free from the Childrens Menu. Discounted menus catering to the appetites of 5-12 year old are also available. Junior golfers (aged 10 - 18) play free with a paying adult at the Fairmont Chateau Whistler Golf Club *Please note: The Trip Advisor testimonials on our website are subjective opinions from the general public, and may not reflect the opinions of Whistler.com or Resort Reservations Whistler. All reservation policies for payment and cancelation that are advised and accepted at the time of booking are not subject to change due to the content of any posted testimonial.

Other Policy

Daily resort fee of $30 CAD per room, per night plus applicable GST and Provincial Hotel Tax applies. The Resort Fee will be paid at check out. Damage Waivers/Security Deposit: $100 per night of stay Extra person charges: $50+tax per person for every additional person above 2. Fairmont Gold extra person charges: $75+tax per person for every additional person above. Parking charges: $39+tax per day for self parking and $48+tax per day for valet parking. These rates are subject to change without notice. Written Cancellation Policy: Stay Longer Save More Winter Offer, Book Really Early and Save, Book Next Winter Now, Book Early and Save, Early Booking Lodging Offers and Packages, Winter Lodging Special Offer, Spring Lodging & Lift Package and Spring Room Only Offer, Edge Card and Winter Pass and Cardholder Lodging Offer, Heli Ski Bucket List Experience Package, Whistler Pride & Ski Festival: *Promotion payment schedule may differ from standard policies. Please check promotion details when confirming. Winter Stay Longer and Save and Lodging & Lift Package, * * Cancellations made outside of 28 days of arrival are allowed with no penalty. * Cancellations made within 28 days of arrival are 100% non refundable. Edge Card and Cardholder Lodging Offer: * Full payment is taken 14 days prior to arrival. * Cancellations made outside of 14 days of arrival are allowed with no penalty. * Cancellations made within 14 days of arrival are 100% non refundable. Experience Fairmont Moments - Stay Longer and Save, * * 1 night non-refundable deposit due at time of booking. Fall in love with Whistler * * Full pre payment required, non refundable. Advance Purchase, Black Friday/Cyber Monday Sale: - Full prepayment/ nonrefundable at time of booking. Last Minute Hotel Deals: Full prepayment/nonrefundable at time of booking Summer Stay Longer and Save and Lodging & Lift Package, * * Cancellations made outside of 7 days of arrival are allowed with no penalty. * Cancellations made within 7 days of arrival are 100% non refundable Standard Payment & Cancellation Policies: MAY 01, 2023 to OCTOBER 31, 2023 * Full payment is taken 3 days prior to arrival. * Cancellations made outside of 3 days of arrival are allowed with no penalty. * Cancellations made within 3 days of arrival are 100% non-refundable. NOV 01, 2023 to DECEMBER 17, 2023 * Full payment is taken 14 days prior to arrival. * Cancellations made outside of 14 days of arrival are allowed with no penalty. * Cancellations made within 14 days of arrival are 100% non-refundable. DECEMBER 18, 2023 to JANUARY 02, 2024 * Full payment is taken 60 days prior to arrival. * Cancellations made outside of 60 days of arrival are allowed with no penalty. * Cancellations made within 60 days of arrival are 100% non-refundable. JANUARY 03, 2024 to APRIL 30, 2024 * Full payment is taken 14 days prior to arrival. * Cancellations made outside of 14 days of arrival are allowed with no penalty. * Cancellations made within 14 days of arrival are 100% non-refundable. Other languages spoken: Yes Non-smoking policy: outdoors only in designated areas The following amenities may be available in selected hotel rooms at Fairmont Chateau Whistler. Please indicate the request in your on-line Whistler hotel reservation, or ask one of our reservation agents.

• Microwave ($10.00 CAD plus tax per day)

• Refrigerator ($10.00 CAD plus tax per day)

• Connecting Rooms: A limited number of guest rooms are connecting. Please contact the hotel for availability. A $100+tax connecting fee per stay will apply to guarantee connecting if available. Minimum Age Requirements: Guests must be 19 or older Housekeeping: Housekeeping is available 24 hours per day 7 days a week. Smoking: The Fairmont Chateau Whistler is 100% smoke free.

   

  Pets Policy

  Pets are allowed for a $50 charge per pet per day (+GST) and they cannot be left alone in the room. A maximum of 2 days charge will be applied.