POLICIES


 

Check In

Check in: 4pm

Check Out

Check out: 12pm

Other Policy

Damage Waivers/Security Deposit: A pre-authorization of full room and tax + $200 per room will be held on the guests credit card

Extra person charges: $30 per adult per night

Parking charges: $34 + tax – self parking $38 + tax – valet

Minimum Age Requirements: 21 years

Accepted Credit Cards: Visa, Mastercard and American Express

Housekeeping: Daily

Smoking: 100% non-smoking

Written Cancellation and Deposit Policy:

-All Standard Rates- Taxes: *8% PST / *2% MRDT / *5% GST.

A Standard (Regular) Rate is when no discount, offer or package has been added and the guest is paying full regular price on accommodation. Dates are non-changeable within the cancellation policy. April 24th 2023 - Nov 23rd 2023 - 4 Days Payment is taken 4 days prior to arrival. Cancellations made more than 4 days prior to arrival will have no penalty. Cancellations made within 4 days prior to expected arrival will forfeit the entire amount. Dates are non-changeable once within the cancellation policy. Nov 24th 2023 - Dec 15th 2023 - 21 Days Payment is taken 21 days prior to arrival. Cancellations made more than 21 days prior to arrival will have no penalty. Cancellations made within 21 days prior to expected arrival will forfeit the entire amount. Dates are non-changeable once within the cancellation policy. Dec 16th 2023 - Jan 6th 2024 - 60 Days Payment is taken 60 days prior to arrival. Cancellations made more than 60 days prior to arrival will have no penalty. Cancellations made within 60 days prior to expected arrival will forfeit the entire amount. Dates are non-changeable once within the cancellation policy. Jan 7th 2024 - April 20th 2024 - 21 days Payment is taken 21 days prior to arrival. Cancellations made more than 21 days prior to arrival will have no penalty. Cancellations made within 21 days prior to expected arrival will forfeit the entire amount. Dates are non-changeable once within the cancellation policy. April 21st 2024 - Nov 23rd 2024 - 4 days Payment is taken 4 days prior to arrival. Cancellations made more than 4 days prior to arrival will have no penalty. Cancellations made within 4 days prior to expected arrival will forfeit the entire amount. Dates are non-changeable once within the cancellation policy. Nov 24th 2024 - Dec 14th 2024 - 21 days Payment is taken 21 days prior to arrival. Cancellations made more than 21 days prior to arrival will have no penalty. Cancellations made within 21 days prior to expected arrival will forfeit the entire amount. Dates are non-changeable once within the cancellation policy. DISCOUNTED RATES & OFFERS: Discounted Rates & Offers are where an offer, package or promotion has been chosen where the rate is lower than the Regular Price rate. ALL DISCOUNTED RATES, PACKAGES & OFFERS ARE SUBJECT TO PREPAYMENT AT THE TIME OF BOOKING AND THEY ARE NON-REFUNDABLE. DATES ARE NON-CHANGEABLE ONCE BOOKED. Pool Closure Oct 10th - Oct 20th, 2023. This includes the below: Pool Both hot tubs Changerooms Steam rooms Sauna Workout facilities are still open during this time. During this time the pool at the Hilton will be available for our guests All suites are non smoking. Ski/Bike valet is $9 per pair of skis or single snowboard per night, to a maximum of $27 per Night for one room. Internet is an additional fee of $14.95+GST, per day. TRAVEL INSURANCE: We consider travel insurance to be a necessity to cover unexpected events such as illnesses, accidents and any other unexpected circumstances.

Pets Policy

Pet-friendly. Heavenly dog bed provided upon request. Guests must sign a waiver upon arrival outlining restrictions (ie, pets are not to be left unattended in the suite). Pet Policy: Dogs under 40lbs FOC (limit of 2 per room). TRAVEL INSURANCE: We consider travel insurance to be a necessity to cover unexpected events such as illnesses, accidents and any other unexpected circumstances COVID-19 Policies & Procedures As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. Public Spaces Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents. Hand Sanitizer Hand sanitizing stations are being installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces. Social Distancing Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and our associates. Guest Rooms In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use. New Cleaning Technologies We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are also testing ultraviolet light technology for sanitizing guest keys and devices shared by associates. Mobile App Our mobile technologies provide reassurance and distancing options for our guests. In over 3,200 hotels, your phone can be used to check in, access your room, and order room service.